Questions? We have answers. We hope.
FAQ
Braiding Service Pricing & Payment
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Pricing can be found here. Pricing for our services is subject to variation based on factors such as the festival, timing, hair used, and complexity of the style requested. If you would like a customized estimate based on your specific requirements, we are more than happy to provide one at your request.
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You know cash rules everything around usssssss - but we do accept card & zelle too ;)
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Yes, deposits are always required to secure your braiding time slot. Deposit amount will vary depending on festival size. However, all deposits are non-refundable. This deposit will be deducted from your total cost of service at the time of your appointment.
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Sorry, not at this time :/
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While tipping is always appreciated, it is not required. Our prices reflect the quality of our work and we do not expect any additional monetary gifts. However, if you do bring a coffee with you, we will be more than happy to bless you with extra love and magic!
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Our braiding deposits are non-refundable, but we are always happy to transfer your deposit to a future braiding appointment.
Booking & Appointments
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Most basic braid appointments last 30-45 minutes. More complex styles may take up to an hour. For a more accurate estimate, feel free to ask!
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It's best to book your appointment as soon as possible to ensure availability, especially during peak times such as weekends and during festival season. Booking typically opens about a month in advance so keep an eye out for the correct booking form for the month in which you are trying to book. These forms are updated via our email list, socials, and on the booking page of our website.
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Yes, you can request a specific stylist when booking your appointment, but it's subject to availability.
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We exclusively use our line of premium Half Sweet braiding hair to ensure the best results. If you'd like to bring your own hair, we might be able to accommodate it with prior approval, but please note that it won't change the price of your appointment. Our hair is carefully chosen to work perfectly with our techniques, and using different textures might make the process a bit more challenging or take extra time.
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After securing your appointment with a deposit, clients will have the opportunity to select their preferred hair from our curated collection at halfsweetstudios.com. Generally, appointments come with two packs of hair included, unless otherwise specified.
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Due to the limited amount of space we ask that you please let us know ahead of time if you plan to bring someone with you to your appointment.
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You can reach us by email at haileekayhair@gmail.com or through our website's contact form. We aim to respond to all inquiries as soon as possible. If your matter is urgent please send us a dm at @haileekayhair on Instagram.
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In general, a consultation may not be required for most services since most of the discussion regarding the desired style can be effectively conducted via email. However, if you believe that a face-to-face consultation would be more suitable for your needs, we would be pleased to arrange a virtual meeting via FaceTime or Zoom.
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At this time we work by appointment-only.
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I would be pleased to accommodate a rescheduling request from you provided that it is made with a minimum notice of 48 hours before your appointment. However, please note that all deposits made are non-refundable. I understand that unexpected events can occur, and I encourage you to inform me if you anticipate running late for your scheduled appointment. It is important to me to allocate an appropriate amount of time for each service, and tardiness may lead to scheduling difficulties. In the unfortunate event that you arrive late, I cannot guarantee that your services will be completed on that day. Depending on the circumstances, it may be necessary to work within the original appointment time constraints or to reschedule your appointment for a later date. If you arrive late, you will be charged the full amount for the originally scheduled session.
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Check out our Booking page. Outside of festivals, Hailee braids between Los Angeles, CA & Denver, CO.
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We take the safety of our clients and our team very seriously. To prevent the spread of COVID-19, we follow all recommended guidelines from health authorities, including regular hand washing and sanitizing. Additionally, we ask that clients reschedule their appointment if they have any symptoms of illness or have been in contact with someone who has tested positive for COVID-19.
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Hailee travels between Los Angeles, CA & Denver, CO - Be sure to check her travel calendar before reaching out to book - Exact address will be given once a deposit is secured.
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Hailee & Team travel to a select number of festivals each year. Check out which ones here.
Post-Braiding Service Hair Care
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We take great care to braid hair gently and cause minimal damage or breakage. However, we cannot be held responsible for hair that is already damaged or prone to breakage. If you have concerns about the health of your hair, we recommend consulting with our lead stylist, Hailee, before getting braids.
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Don't :) We recommend tying your braids on top of your head while you shower.
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While we typically advise against it, we understand that unexpected situations can arise. If you find yourself caught in a rainstorm or decide to take a dip in the pool, please be aware that braids may not maintain their original appearance.
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We can work with most hair types and hairstyles. If you have any concerns about your hair type, please let us know in advance so we can determine what additional steps we may need to take. All are welcome here!
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We do! You can check out our charm packs here. Kindly let us know in advance so that we can allocate extra time for the service.
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Yes, you can still get braids if you have extensions. We recommend letting your stylist know about your extensions in advance so we can determine the best approach for your style.
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Absolutely! We love working with natural hair and offer a variety of braiding styles that don't require extensions.
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Minimizing stress on your braids is crucial for maintaining their longevity. It is best to refrain from getting your hair wet unnecessarily, wrap it in a satin scarf (available for purchase at your appointment) while sleeping, and limit any head-banging. If you do enjoy head-banging, there's no need to worry! Simply be cautious of the added stress it may cause, particularly in the nape of your neck and the bottom part of your braids.
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Braids typically last 3-5 days depending on how well you take care of them. Braid life varies from person to person and cannot be guaranteed.
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We recommend hair be shoulder length or longer for most styles. If your hair is shorter than this please let your stylist know ahead of time so we can make the necessary changes to your style and timing.
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Yes, we can braid hair for men and people with short hair. We offer a variety of braiding styles that can be customized to suit your hair length and personal style. If your hair is shorter than shoulder length please let your stylist know ahead of your appointment.
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Most braid appointments take 30-45 minutes while longer braiding appointments can take several hours. You may bring snacks, water, and something to keep you entertained, like a book or tablet. If you prefer a SILENT appointment, just ask! Chances are we are happy to take a talking break too so there is never any pressure for small talk :)
Ecommerce Discounts
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Check if there is a code expiration date.
The first time email sign up discount can only be used once per customer.
Bundle products cannot use a discount code since they are already marked down.
Loyalty codes can only be used once per reward.If you're still having trouble contact hello@halfsweetstudios.com
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YES! We have a wholesale page coming soon where you can apply to be an official re-seller of HSS braiding products.
Until then, take 30% off when ordering 30+ packs of braiding hair hair, or 50% off when ordering 50+ packs of braiding hair (ponies and tie-ins are excluded.)
Shipping & Delivery
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We strive to process and dispatch all orders within 7 business days. However, shipping times may vary depending on your location, so we advise allowing sufficient time before your scheduled event. Should you require expedited shipping options such as priority or overnight delivery, kindly send an email to hello@halfsweetstudios.com with your order number and preferred shipping method, and we will do our best to accommodate your request.
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
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Yes, we offer free shipping domestic orders of $50+
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
We are pleased to inform you that we have introduced Route shipping insurance that can be added at the time of checkout. This optional insurance starts from as low as $0.98 and offers you additional peace of mind by providing extra tracking services and reimbursements for lost, stolen, or mis-delivered packages. To enroll in this service, simply select "1 click protect" at checkout. We highly recommend that you take advantage of this new offering to safeguard your valuable goodzzzzz.
It is important to note that without opting into Route insurance, any losses that may occur during shipping will be at your own risk.
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Regrettably, we do not accept returns for any of our products. However, we do offer exchanges or reshipped goods for orders in which we made a mistake on our end (booooo, we're lame). Additionally, we strongly recommend that you opt into our shipping insurance (mentioned earlier) to protect your package in the event of any unforeseen circumstances that may occur after it has been shipped. Please note that, as a small business, we face significant shipping costs, and the differences in prices among our products make it economically unfeasible for us to offer exchanges for other situations at this time.
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We do not cancel or refund our orders at this time. Please note we reserve the right to send orders up to 5 days after your order is placed. If you require your order to be delivered earlier to meet a specific deadline, we recommend selecting expedited shipping at checkout to guarantee that your order arrives on time.
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Please be advised that Half Sweet assumes no liability for any lost, stolen, misplaced, undelivered, mis-delivered, "returned to sender", or damaged packages once they have been dispatched from our facility. Once your package has been shipped, you will receive tracking information. If any issues arise with the delivery, we recommend that you contact the mail carrier service or Route for assistance. If your delivery address is difficult for mail carriers to locate, please notify us so that we can include specific instructions on your package to aid in the delivery process. Alternatively, you may wish to utilize USPS's Package Intercept Service, which can prevent delivery issues by holding your package at a nearby post office. It is important to note that as a small business, Half Sweet incurs substantial costs and is unable to replace, refund, or re-ship packages as easily as larger corporations, particularly in instances where delivery issues are caused by the carrier service. For more information on how to insure your packages, please refer to the options outlined above.
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If you purchased Route shipping protection at checkout, your order is protected in the case it was lost, stolen, damaged, or mis-delivered. You will need to place a claim with Route to be reimbursed. You can either place a new order with Half Sweet before getting your refund or wait until after you receive it, but please note your items will not be replaced without a new order.
Please place a claim at the link below:
For extra help, please utilize the customer service link, available at the link below:
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A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details. -
Customs fees, duties, and taxes may be applicable for international orders, depending on the destination country's regulations. These fees are determined by the customs authorities of the recipient's country and are not included in the purchase price or shipping charges paid at checkout. The recipient/customer is responsible for paying any applicable customs fees, duties, and taxes imposed by their country's customs authorities. We recommend customers check with their local customs office for information on import regulations and potential fees before placing an order.